Data Retention and Deletion

Principles

• We collect only what materially improves matching, safety or running the service.
• Records are kept for as long as their purpose lasts, then removed.
• Safety records outlive an account where that is necessary to protect other members.
• Where a record must be kept, we keep the minimum and separate it from anything used for matching.

Retention by record type

• Profile, date of birth, compatibility answers and photos: Kept while your account is open. When you delete your account these are scrubbed or anonymised through the deletion flow, apart from records held under a retention exception below.
• Waitlist submissions: 24 months after your last meaningful interaction with us.
• Circle and event bookings and attendance: 4 years after the event, then deleted or anonymised as appropriate.
• Ordinary Circle and chat messages: 12 months after the relevant Circle conversation closes, unless linked to an active safety matter or a legal preservation.
• Routine safety cases: 5 years after the case is closed.
• Serious safety cases, covering violence, sexual misconduct, credible threats and comparably severe misconduct: 7 years after the case is closed.
• Blocks, suspensions and repeat behaviour enforcement history: While the account is open and for 5 years after closure, kept to the minimum safety data needed.
• Payment, refund and accounting records: 7 years. Raw card details are never held by Againli at any point.
• Terms, Privacy, Community Guidelines and checkout consent evidence: 7 years after the account is closed.
• Customer support conversations: 2 years after the thread or case is closed.
• Privacy request and deletion audit records: 5 years after the request is completed.
• Law enforcement request and audit records: 7 years after the request is closed.
• Security and application logs: 12 months, unless tied to an investigation or a preservation requirement.
• Backups: Deleted data can persist in the normal provider backup rotation until those backups age out. It is not restored into the live service.

Legal holds, preservation requests, fraud and payment obligations and active safety matters override ordinary deletion, and only for as long as and to the extent necessary.

Deleting your account

You can delete your account yourself from your account page, under Delete account. It runs straight away: we remove your profile, answers, availability and photos, and disconnect you from future matching. If you would rather write to us, use Your data and privacy in your Againli account, or the contact form at againli.com/contact from the email address on your account and we will do the same after confirming it is you. Messages you sent to a Circle may remain visible to that Circle without your name while the Circle is running.

Deleting an account does not cancel a payment on its own. Cancel billing as described in the Cancellation and Refund Policy, or ask us to do both at once.

What survives deletion

• Safety reports, cases and enforcement outcomes, held under restricted access.
• Records we must keep for accounting, tax or legal reasons.
• Aggregated statistics that no longer identify you.

Backups

Deleted data can persist in the normal provider backup rotation until those backups age out. It is not restored into the live service.

Your rights

Access, correction, deletion, portability, objection and restriction are covered in the Privacy Policy.