Policies
Account Suspension and Termination
Last updated: 21 September 2026. Removing someone is a last resort, but it is sometimes the only way to keep Circles worth joining.
The three levels
- Restriction: temporary. Your account stays open but you cannot join, be matched into, or take part in a Circle while we review something.
- Suspension: longer, usually while a serious matter is investigated or following a significant breach.
- Termination: your membership ends and you cannot rejoin.
Why an account can be restricted or suspended
- A credible safety report is under review.
- Behaviour that breaks the Community Guidelines.
- Repeated no-shows or conduct that consistently disrupts Circles.
- Signs of impersonation, duplicate accounts or fraud.
- A payment problem that is not resolved after we contact you.
Why an account can be terminated
- Threats, violence, or conduct that endangers another member.
- Sexual harassment or unwanted physical contact.
- Hate speech or discriminatory abuse.
- Stalking, or evading a block or an existing restriction.
- Scams, fraud or exploitation of members.
- Retaliation against someone who reported.
- A pattern of breaches that continues after warnings.
How decisions are made
A person makes the decision, using the record of what happened, the severity, the risk to others and the account's history. Serious safety issues can lead to immediate restriction before the review is complete, because the alternative is leaving people exposed.
What we tell you
We tell you that your account has been restricted, suspended or closed, and in general terms why. We do not share the private details of a report or who made it, because that would put reporters at risk.
Effects
- You are removed from upcoming Circle sessions and future matching.
- Billing stops. Refunds follow the Cancellation and Refund Policy.
- Safety records are retained as described in Data Retention and Deletion.
Leaving on your own terms
You can cancel or delete your account at any time without giving a reason. Use your account settings, or the contact form at againli.com/contact.
Appeals
Any of these decisions can be appealed. See Reporting and Appeals.
Related policies
Every policy is listed with a short description on the Legal and privacy page.
Show all related policies10
- Terms of Service: The agreement that governs membership, Circles, billing and account closure.
- Privacy Policy: What we collect, why, how long we keep it, and the rights you have over it.
- Cookies and Local Storage: What Againli stores in your browser, why it is needed, and confirmation that no advertising or third party trackers are used.
- Community Guidelines: The behaviour expected of every member, with examples and likely enforcement.
- Safety and Enforcement Standards: How we triage safety issues, what critical, high and standard priority mean, and how decisions are made.
- Reporting and Appeals: How to report something, what happens next, and how to ask for a decision to be reviewed.
- Cancellation and Refund Policy: Single Ticket refund and credit windows, cancelling Membership, accepted Circle sessions, and when we refund.
- Attendance, Late Cancellation and No-Show Policy: What showing up means in practice, notice windows, and what repeated no-shows lead to.
- Data Retention and Deletion: How long each kind of record is kept, and how account deletion works.
- Law Enforcement Guidelines: How authorities submit legal process to Againli, what we need, and how requests are reviewed.